Telemedicine Consultation
What is telemedicine platform?
The telemedicine platform which enables our patients to improve access to healthcare specialists no matter their location. They receive quality care via videoconferencing technology by calling doctors live who will recommend care pathways in a safe and secure environment. All you need is a webcam, internet access and you’re ready to connect.
- You will conduct the videoconferencing consultation with the doctor, give you second opinions and help you with investigations if required.
- Our doctors will have instant access to your real-time medical records.
- Our agents will then assist you with ordering medications, booking x-rays, lab tests and other investigations, place an order for a medication home delivery with convenience and ease.
- You will be able to view your test results on the Medcare portal.
Teleconsultation & Telemedicine: How it works?
The telemedicine platform provides a safe and secure way to videoconference with your doctor from within a web browser on your PC, Laptop or Mac; or through app on your tablet or smartphone.
Why is the best option for Telemedicine/Telehealth/Online consultations?
Telemedicine platform offers access to best in class primary care doctors live without the need to book an appointment in advance. All you need to do is log on to Medcare.ae, click on the ‘Call Doctor Live Now’ button and you will be connected to a doctor. Telemedicine has also made other medical specialities available based on appointment booking, allowing patients to call their doctors via videoconferencing whenever they want, from wherever they want.
Doctors are fully qualified to diagnose a patient’s condition, recommend treatment plans, provide second opinions on previous diagnoses and give advice on prescription and non-prescription medications. If, in the instance, that specialist treatment is required, the doctors are equipped and ready to recommend and refer patients to the appropriate specialists and facilities.
Telemedicine platform is powered by Cisco and uses state-of-the-art technology for a seamless video conferencing.
Our Range of Teleconsultation, Telemedicine & Home Services
- Live Video Consultation: You can now consult a doctor without an advance appointment on our telemedicine platform. Just click on ‘’Call Doctor Live Now’’ button on bottom right corner to connect with a doctor.
- Appointment Booking Video Consultation: If you are certain of the type of specialist you would want to consult, you can arrange a pre-booked video consultation.
- Lab Tests at Home: After the consultation with the doctor, you may be prescribed some lab test. You can now order sample collection at your home and get results in your inbox.
- Order Medication: You can refill your prescription and order your medication through one of our agents. They will arrange for you to pick up your medications from one of our pharmacies.
Confidential, Convenient Urological Care.
From urinary issues to prostate concerns, our urologists provide discreet, effective virtual support, along with expert guidance on diagnostics and medication.
What We Offer:- Teleconsultation with urologists
- Guidance on managing symptoms
- Referral for diagnostic testing if needed
- Refill for urological medications
- Advice on urinary health and related issues
- Follow up with the lab tests / radiology reports
- Second opinion
- Lab at home (Blood collection, urine and stool collection)
- Urinary tract infections (initial assessment)
- Prostate health management
- Post-treatment follow-up
Recover Smarter, Not Slower.
Post-surgery recovery made simple. Get virtual follow-up, wound care tips, and medication advice from specialists without any clinic visits or waiting rooms.
What We Offer:- Teleconsultation with surgeons or specialists
- Prescription refills and wound care advice
- Coordination for in-person visits if needed
- Medication management after surgeries or procedures
- Symptom monitoring and recovery guidance
- Wound care at home
- GP/Specialist visit
- Lab at home
- Post-surgical medication refills
- Monitoring recovery status
- Managing minor complications remotely
Your Healthier Self Starts Here.
Our virtual weight loss program offers real results with personalized nutrition, expert support, and regular check-ins to keep you on track.
What We Offer:- Virtual consultations with weight management specialists
- Virtual Dietitian Consultation, counselling, and personalized plans
- Monitoring progress remotely
- Medication and supplement guidance
- Nurse visit at home (Vitals, Body Composition Analysis, Blood collection)
- Oligo scan check for Vitamins and Minerals check
- Obesity and weight management
- Lifestyle modification guidance
- Medication-assisted weight loss
- Follow-up on progress and adjustments
Care That Grows With You.
Our geriatric specialists help seniors manage chronic conditions, mobility, and mental well-being, combining compassion with convenience through teleconsultation and home visits.
What We Offer:- Teleconsultation with geriatrician for guidance on age-related health issues
- Medication management and refills for chronic conditions
- Coordination for home health services
- Elderly care at home
- Geriatrician visits at home
- Nurse visit (ECG, Vitals Check-up, Blood collection)
- Physiotherapy
- Long term support and Dialysis (through external partners)
- Psychiatry sessions at home
- Routine follow-up for chronic diseases
- Cognitive or mobility concerns
- Medication reviews and safety assessments
Eat Smarter & Live Stronger.
Work with licensed dietitians to craft personalized meal plans, optimize nutrition, and meet your wellness goals, all through virtual consultations.
What We Offer:- Virtual consultations with dietitians
- Follow-up on dietary adherence and adjustments
- Educational resources and meal planning
- Personalized diet plans for weight loss, diabetes, hypertension, etc.
- Nutritional counselling
- IV Drips
- Oligo Scan
- Initial assessment and personalized diet planning
- Follow-up on nutritional goals
- Dietary advice for specific health conditions
Before you make any decisions about your health, consult a second expert. They will review your diagnosis and treatment options so you can make fully informed health choices, without leaving your home.
What We Offer:- Virtual consultation with specialists in relevant fields
- Review of medical records remotely
- Guidance on alternative treatment options
- Expert review of existing diagnoses and treatment plans
- Doctor at home
- Lab at home
- Complex or uncertain diagnoses
- Treatment plan revisions
- Clarification of diagnostic reports
Long-Term Conditions, Managed with Ease.
Whether it’s diabetes, hypertension, or more, we offer ongoing virtual care, lifestyle coaching, and medication support to help you live well every day.
What We Offer:- Regular teleconsultations with specialists or primary care physicians
- Coordination for remote monitoring devices
- Dietary and activity counselling
- Ongoing management of chronic illnesses such as diabetes, hypertension, etc.
- Medication refills and lifestyle advice
- Lab @ home
- Routine follow-up for chronic disease management
- Medication adjustments
- Remote monitoring of health parameters
Kidney Care That Fits Your Life
Whether it’s chronic kidney disease, hypertension, or stone management, our nephrologists provide thorough, ongoing care right to your screen, in your comfort zone.
What We Offer:- Teleconsultation with nephrologists
- Refill of medications for kidney-related conditions
- Blood pressure and renal function monitoring guidance
- Coordination for home lab tests and remote monitoring
- Dietary and fluid management advice
- Ambulatory blood pressure monitoring
- Lab at home
- Injection at home
- Dialysis at home (through external partners)
- Chronic & acute kidney disease management
- Dialysis support and follow-up care
- Glomerulonephritis, renal stones, transplant follow-ups
- Electrolyte imbalances, UTI, protein or blood in urine
- Diabetes or hypertension-related kidney complications
- Polycystic kidney disease or cysts
- Dehydration, heat stroke, rhabdomyolysis (sports/summer-related)
- Protein supplements misuse leading to kidney strain
Suffering from fatigue, swelling, low urine output, shortness of breath, or blood/protein in urine? Get answers and action fast, without stepping into a clinic.
Your Health, On Your Terms
From period problems to menopause, hormonal therapy to contraceptives, our gynaecologists are just a click away. Get expert care from the comfort of home, whenever you need it.
What We Offer:- Medication refill via teleconsultation
- Virtual consultations with gynaecology specialists
- Refill of contraceptives, hormonal therapy, and other gynaecological medications
- Consultation for menstrual health, PCOS, menopause, and other concerns
- Guidance on managing symptoms and follow-up care
- MamaBloom Service (Maternity and Baby Care)
- Routine medication refills
- Menstrual irregularities
- Menopause management
- Contraceptive advice
Say Goodbye to Headaches with One Click
Tired of migraines disrupting your life? Our neurologists help you manage pain, adjust treatments, and take control of your health, with personalized care delivered virtually.
What We Offer:- Refill of migraine medications
- Headache management plans
- Teleconsultation with neurologists
- Prescription adjustments
- Lifestyle and trigger management guidance
- Lab at home
- Injection administration at home
- Chronic migraines requiring medication adjustments
- Initial diagnosis and management advice
- Follow-up on treatment efficacy
Stay on track with joint, muscle, and bone health. Connect with orthopaedic specialists and physiotherapists for recovery support, exercise guidance, and ongoing pain management.
What We Offer:- Teleconsultation with orthopaedic specialists, physiotherapists
- Medication refills for joint, muscle, or bone conditions
- Referral for physiotherapy sessions, or local physiotherapy clinics (as external referral)
- Recommendations for home-based physiotherapy exercises
- Physiotherapy at home
- Post-injury recovery follow-up
- Chronic joint or back pain management
- Post-surgical medication and care guidance
Find Your Balance Again.
If dizziness or vertigo is holding you back, we are here to help. Speak with ENT specialists online for expert guidance, treatment plans, and home-based support.
What We Offer:- Teleconsultation with ENT specialists
- Medication refills for vertigo and balance issues
- Guidance on lifestyle modifications
- Home-based vestibular exercises guidance
- Referral for diagnostic tests if needed
- Physiotherapy
- Lab at home
- Injection administration at home
- Chronic vertigo management
- Initial assessment and treatment planning
- Follow-up after therapy or medication adjustments
Breathe Easy & Sleep Soundly
Struggling with sleep apnea or respiratory issues? Get specialist support, at-home sleep studies, and real results, without the hassle of clinic visits and long waiting times.
What We Offer:- Teleconsultation with pulmonologists
- Medication refills for respiratory conditions
- Support for sleep apnea management
- Guidance on sleep hygiene and CPAP device use
- Coordination for at-home sleep studies (portable devices)
- Sleep study at home (advanced diagnostic device administered at home)
- Sleep apnea, insomnia, and sleep-related conditions symptoms management
- Follow-up on sleep studies
- Respiratory medication adjustments
Feel Better, Faster & From the Comfort of Your Home.
Whether it’s a travel bug, the flu, or sudden fever, we provide fast, expert advice from infectious disease doctors or GPs from the safety of your home.
What We Offer:- Teleconsultation with infectious disease specialists or general physicians
- Symptom monitoring and medication advice
- Recommendations for home care and when to seek urgent care
- Refill of antipyretics, antivirals, and antibiotics (as prescribed)
- Guidance on managing fever and flu symptoms
- GP visit at home
- Nurse at home (vitals check-up and blood collection)
- Vaccination at home
- Mild to moderate fever and flu symptoms
- Post-infection follow-up
- Medication refills for ongoing infection management
- Teleconsultation with certified sleep consultants and specialists
- Assessment of sleep patterns and concerns
- Personalized sleep plans and strategies for infants and children
- Recommendations for sleep hygiene, environment adjustments, and behavioural therapies through home visit
- Follow-up sessions to track progress and make necessary adjustments
- Sleep Consultant at home
- Difficulty falling asleep or staying asleep
- Sleep disturbances in children and infants
- Sleep hygiene education
- Virtual consultations with certified lactation consultants
- Guidance on breastfeeding techniques and positioning
- Support for latch issues and nipple pain
- Assistance with milk supply concerns and pumping techniques
- Advice on managing common breastfeeding challenges (e.g., engorgement, mastitis)
- Postnatal breastfeeding follow-up and support
- Nutrition support through teleconsultation and home health
- Postnatal and Newborn Care
- Initial breastfeeding assessment and guidance
- Troubleshooting latch and feeding difficulties
- Milk supply concerns
- Pumping and storage advice
- Postpartum breastfeeding support and follow-up
- Comprehensive virtual consultations with licensed functional medicine practitioners
- Personalized health assessments and root-cause analysis
- Management of chronic conditions such as fatigue, digestive issues, hormonal imbalances, and autoimmune conditions
- Support for weight management, stress reduction, and overall wellness
- Follow-up care and ongoing monitoring
- IV Drips @ home
- Nurse @ home for assessment
- Lab @ home
- Physio @ home
- Chronic fatigue and energy concerns
- Digestive health issues (bloating, IBS, food sensitivities)
- Hormonal imbalances and PMS
- Autoimmune conditions management
- Lifestyle and nutritional guidance for optimal health
- Medication refills and adjustments via teleconsultation
- Virtual consultations with experienced rheumatology specialists
- Management of chronic conditions such as Rheumatoid Arthritis, Lupus, Psoriatic Arthritis, and Osteoarthritis
- Guidance on symptom management, lifestyle modifications, and flare-up prevention
- Follow-up care and monitoring of disease progression
- Advice on physical activity, diet, and complementary therapies
- IV Drips @ home
- Physiotherapy @ home
- Lab @ home
- Routine medication refills and adjustments
- Symptom assessment and flare management
- Disease activity monitoring
- Patient education on condition management
- Follow-up after recent consultations or hospital visits
- Medication refills and adjustments via teleconsultation
- Virtual consultations with cardiology specialists
- Management of chronic heart conditions such as hypertension, arrhythmias, and hyperlipidemia
- Guidance on lifestyle modifications for heart health
- Follow-up on previous cardiac evaluations and treatment plans
- Basic cardiac risk assessments and advice
- ECG at Home
- Holter at Home
- Clinical Dietitian at home
- Blood pressure monitoring and management
- Follow-up care for (wound care & post-procedure)
- Routine medication refills for chronic heart conditions
- Hypertension and cholesterol management
- Palpitations and arrhythmia follow-up
- Lifestyle and risk factor counselling
- Post-cardiac event or procedure follow-up
- Virtual consultations with licensed physiotherapists
- Comprehensive assessment of your musculoskeletal condition
- Guidance on injury prevention and management
- Advice on exercises and rehabilitation plans tailored to your needs
- Recommendations for home-based therapy routines
- Postural assessment and ergonomic advice
- Follow-up support to monitor progress and adjust treatment plans
- Physiotherapy at home
- Initial physiotherapy assessment for musculoskeletal issues (neck, back, joints, muscles)
- Post-injury or post-surgery rehabilitation guidance
- Pain management and mobility improvement strategies
- Advice on ergonomic setup for work or daily activities
- Follow-up on treatment progress and exercise adherence
Providing expert gastroenterology consultations conveniently through telemedicine, available with flexible payment options—self-pay or insurance coverage verification.
What We Offer:- Comprehensive gastroenterology consultations via secure video platform
- Personalized medical advice for digestive health concerns
- Follow-up appointments to monitor ongoing conditions
- Prescription management and medication guidance
- Dietary and lifestyle counselling tailored to gastrointestinal health
- Referral services to specialists or diagnostic centres if needed
- Teleconsultation with a clinical dietitian
- Capsule endoscopy at home
- Lab at home
- Injection at home
- IV at home
- Clinical dietitian at home
- Mild to moderate digestive discomforts such as indigestion, bloating, or acid reflux
- Chronic conditions like irritable bowel syndrome (IBS) or Crohn’s disease management
- Follow-up for previously diagnosed gastrointestinal issues
- Dietary guidance for gastrointestinal health
- Medication refills and management
- Pre- and post-procedure consultations (e.g., post-endoscopy follow-up)
- General gastrointestinal health inquiries and advice